We have a 30-day return policy, which means that you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused or unused, with labels and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at www.boricuabravapr@gmail.com Please note that returns must be sent to the following address: [Urb. Metropolica Calle 15 E9 Carolina PR 00987]
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items that are returned to us without first requesting a return will not be accepted.
You can always contact us for any return questions at www.boricuabravapr@gmail.com
Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the problem and correct it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as personalized products (such as special orders or personalized items) and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific article.
Unfortunately, we cannot accept returns of items on sale or gift cards.
Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14-day reflection period of the European Union
Notwithstanding the foregoing, if the merchandise is sent to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, your item must be in the same condition as you received it, unused or unused, with labels and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and we will let you know if the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may also take some time to process and publish the refund.
If it has been more than 15 business days since we approved your return, please contact us at www.boricuabravapr@gmail.com
